Customer Journey Mapping Training and Development
Customer Journey Mapping Training Course
My 1-day intensive Customer Journey Mapping workshop is an ideal training course for cx professionals, marketing, sales, customer service, IT and business owners who are looking to develop their customer experience capabilities.
The workshops are designed to develop your skills in customer research based journey mapping. This session focuses on developing customer-centric capability and cx tools that you can begin to apply immediately.
In the Journey Mapping course you will learn how to identify your customers’ unmet needs: their frustrations, service gaps and what they value when interacting with your business.
By day’s end you will fully understand how to undertake customer interviews and synthesize insights, empathy map to create personas and map an end-to-end customer journey to improve the design and delivery of brand touchpoints, products and services.
You’ll find my workshops deliver deep understanding, confidence and the skills to engage stakeholders across the business to turn your goals into customer-centric actions.
BOOK NOW FOR MY 1-DAY TRAINING COURSES IN 2018
-Small Workshop Size. Limited Places-
Specific course information and bookings on Eventbrite
“Great feedback from my team members who participated yesterday – thanks Alex.”
Customer Experience Team Leader, NSW Department of Education
Corporate Customer Experience Training Courses
My Customer Experience Workshops are highly effective in developing your team’s capability in how to start and deliver customer experience transformation.
The Workshops build team knowledge, skills and confidence with the right CX tools to help put the customer at the centre of your business’s decision making.
Based on your business needs, I will partner with you to design a customised half-day to 2-day workshop to deliver an inspiring learning experience for your team.
Included in your CX Workshop is a customer-centric evaluation of your company’s culture and a post workshop consultation to guide the process and overcome roadblocks.
Customer Experience Workshop suggestions:
• Understanding the building blocks of a customer-centric culture
• How to create a customer empathy map
• How to develop a compelling customer vision & promise
• How to identify and map your customer journeys
• How to bring your customer to life across the business