Conference Keynotes that are Powerful, Inspiring and Actionable

My conference keynotes and seminar presentations are described as ‘powerful, inspiring and actionable’.

I speak passionately about building a culture of customer centricity; inspiring audiences to envision a new future where customers are at the heart of business decision making.

Each presentation is individually tailored to the needs of your business to connect and deliver a powerful message.

Topics include: Customer and Culture, Customer Influence for Growth, Customer Experience is the Brand, The Experience Economy and Customer Experience Innovation.

Speaking engagements include professional speaking at conferences, keynote presentations, business seminars, webinars and events.

SPEAKER ENQUIRY

Conferences

As the author of the book, Customer Experience is the Brand and as a writer and media commentator I have been invited to speak on customer experience at conferences and seminars across Australia.

Topics include: Customer and Culture, Customer Influence for Growth, Customer Experience is the Brand, The Experience Economy and Customer Experience Innovation.


Seminars

Empowering Customer-Centric Growth™ is based on the idea of ‘what’s great for customers is great for business’.

As a customer experience strategist I’m called on to speak and facilitate business seminars and retreats for executive leadership teams and larger teams of 100 plus employees.

Seminar content ranges from keynote presentations, to a 3-hour mini-workshop, to full day workshops. Based on your business needs, I will design a customised session to deliver an inspiring learning experience for your team.


Events

As a customer experience subject matter expert I lead panel discussions and give expert opinion on customer experience strategy, customer innovation and experience disruption.

Based on your event panel requirements, I work with panelists to deliver an inspiring session filled with content-rich stories and audience takeaways.