Feel the Power of Customer Empathy
at Your Next Conference, Seminar or Event

A visionary thought leader, customer experience strategist and two-time author, Alex Allwood has published a new book for 2020, Customer Empathy: A radical intervention in customer experience management and design.

As a leading authority on customer experience (CX), my aim is to inspire audiences to ‘feel with their customers’, understanding the customer’s experience from their perspective. This is the power of customer empathy.

Utilising my dynamic ‘learn-by-doing’ technique, enables audience members to switch on customer empathy; helping them to step into another person’s world and walk in their shoes.

My technique uses customer empathy nudges, small and subtle prompts that inspire change, to get audiences involved in feeling and understanding customer experiences from a different point of view.

As a master storyteller, I layer 20 years of insight, social commentary and case studies to deliver a powerful message that’s perfect for strengthening customer experience in Business to Business (B2B), Business to Customer (B2C) and Non-Profit organisations.

Each speaking engagement is individually tailored for small or large audiences to ensure event messaging connects with your leadership and employee teams.

Speaking engagements include professional speaking at conferences, keynote presentations, business seminars, webinars and events that are described as ‘powerful, inspiring and actionable’.