Customer Experience Keynote Speaker

Alex Allwood is regarded as one of Australia’s leading authorities on customer experience. Inspiring audiences to harness the power of customer centricity – she speaks passionately on connecting customer and culture to empower a ‘one company, one experience’ future.

‘Very charismatic delivery … Clearly very knowledgeable and skilled in the space … Enjoyed the customer stories shared.’ – Andrew Fraser, Executive Producer, Academy Award nominated, box office hit LION

I speak passionately about building a culture of customer centricity; inspiring audiences to envision a new future of ‘one company, one experience’, where customer experience is their competitive advantage.

Each presentation is individually tailored to the needs of your business to connect and deliver a powerful message.

Speaking engagements include professional speaking at conferences, keynote presentations, business seminars, webinars and events.

‘Connects with the audience beautifully and builds empathy.’ – Rebecca Tapp

Keynote Speaker for Conferences

As the author of Customer Experience is the Brand, writer and media commentator I am invited to speak on customer-centric transformation at conferences and seminars across Australia.

Keynotes include: Fostering a Customer-Centric Culture to Drive Growth, Customer Experience is the Brand and Customer Experience Innovation.

‘Poignant opening … Good storytelling.’ – Jon Yeo, TEDx Melbourne
‘Really enjoyed your talk on Friday. Thanks for the inspiration and much needed re-focus!’ – David Sim,
‘Great learnings Alex Allwood’ – Arnaud Picard, JCurve Solutions

Keynotes for Seminars

Empowering Customer-Centric Growth™ is based on empowering people to work together with the customer at the centre of their problem solving and decision making to improve customer experiences.

As a customer experience strategist I’m called on to speak and facilitate business seminars and retreats for executive leadership teams and larger teams of 100 plus employees.

Seminar content ranges from keynote presentations, to a 3-hour mini-workshop, to full day workshops. Based on your business needs I will design a customised session to deliver an inspiring learning experience for your team.

‘You are awesome explaining complex scenarios with simple examples. Love it.’ – Kam R, PageUp

Customer Experience Events

As a customer experience subject matter expert I lead panel discussions and give expert opinion on customer experience strategy, customer innovation and experience disruption.

Based on your event panel requirements, I work with panelists to deliver an inspiring session filled with content-rich stories and audience takeaways.