Customer Experience Keynote Speaker

My conference keynotes and seminar presentations are described as ‘powerful, inspiring and actionable’.

I speak passionately about building a culture of customer centricity; inspiring audiences to envision a new future where customers are at the heart of business decision making.

Each presentation is individually tailored to the needs of your business to connect and deliver a powerful message.

Ketnotes include: Fostering a Customer-Centric Culture to Drive Growth, Customer Experience is the Brand and Customer Experience Innovation.

Speaking engagements include professional speaking at conferences, keynote presentations, business seminars, webinars and events.

SPEAKER ENQUIRY

Keynote Speaker for Conferences

As the author of Customer Experience is the Brand, writer and media commentator I am invited to speak on customer-centric transformation at conferences and seminars across Australia.

Keynotes include: Fostering a Customer-Centric Culture to Drive Growth, Customer Experience is the Brand and Customer Experience Innovation.


Keynotes for Seminars

Empowering Customer-Centric Growth™ is based on empowering people to work together with the customer at the centre of their problem solving and decision making to improve customer experiences.

As a customer experience strategist I’m called on to speak and facilitate business seminars and retreats for executive leadership teams and larger teams of 100 plus employees.

Seminar content ranges from keynote presentations, to a 3-hour mini-workshop, to full day workshops. Based on your business needs I will design a customised session to deliver an inspiring learning experience for your team.


Customer Experience Events

As a customer experience subject matter expert I lead panel discussions and give expert opinion on customer experience strategy, customer innovation and experience disruption.

Based on your event panel requirements, I work with panelists to deliver an inspiring session filled with content-rich stories and audience takeaways.