Customer Experience
Consultant :: Trainer :: Speaker



Leading With Customer Empathy
I am the founder and Director, Customer Strategy and Experience at All Work Together; a management consultancy specialising in customer experience (CX) research, strategy and design. We are known for our customer-centric method; connecting customer and culture to put customer needs at the centre of thinking, problem solving and decision making.
Our Customer Experience Management services include:
~ Customer Experience Journey Analysis and Insights
~ Strategy: CX Vision, Guiding Principles and CX Governance
~ Solving Complex Problems Using Human Centred Design
In addition to my customer experience management consulting, I’ve authored two books, my latest, Customer Empathy: A radical intervention in customer experience management and design. I facilitate customer experience training and speak and write on empowering leaders and teams to drive customer-centric growth.
PS: I’m also a self-confessed CX geek!
‘Alex was fantastic at connecting our customer journey insights to our culture development, demonstrating how we can collaborate as one team to be a truly customer-centric organisation.’CUSTOMER EXPERIENCE MANAGEMENT CONSULTING
– Chief Experience Officer, Australia’s fastest growing tourism group
Customer Experience Training Online
My online customer experience training workshops are highly effective in developing and strengthening skills to improve CX capabilities. My signature online training is Mapping the Customer Journey Blueprint. Workshops help executives and employees build the skills and confidence to apply a customer-centric mindset and frameworks, tools and methods back into their day-to-day work.
‘Very usable mapping process that I can take back into my workplace.’MORE
– Healthshare NSW
Customer Empathy Scorecard
Customer empathy helps organisations put their customers’ needs at the centre of their leadership, strategy and operations – so customers’ become the point of reference for creating value. The All Work Together Customer Empathy Scorecard will help you evaluate your customer empathy strengths and weaknesses, and identify gaps and opportunities against the 5 drivers of customer centricity.
~ Less than 15 minutes
~ 40 multiple choice questions
~ Result snapshot and personalised report
~ No strings attached
~ 100% PRIVACY. NO SPAM.
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Keynote Speaker – Customer Experience
As a two-time author and leading authority on customer experience, I’m regularly invited to deliver the keynote speech at conferences and seminars across Australia. Topics include: Switching On and Scaling Customer Empathy, Empowered Customer-Centric Leadership, Fostering a Customer-Centric Culture to Drive Growth and The Future of Customer Experience.
‘Poignant opening … Good storytelling.’
– Jon Yeo, TEDx Melbourne
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Book Reviews: Customer Empathy – A radical intervention in customer experience management and design

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Customer Empathy
