Customer Experience Strategy
Consulting, Training & Keynote Speaking


Empowering Customer-Centric Growth

My passion is connecting customer and culture– enabling people to work together with the customer at the centre of their problem solving and decision making to enhance value and empower customer-centric growth™.

I live and breathe customer centricity. In addition to my day-to-day customer experience strategy consulting and training, I authored the book, Customer Experience is the Brand, regularly share my thought leadership by writing for local and international publications and speak at conferences and seminars…


Connecting Customer and Culture to Improve Experiences

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