Customer Experience Consulting Services
Connecting customer and culture to empower customer-centric growth.
I am a cx consultant, author and speaker. My mission is simple: to inspire, educate and build capability to empower customer-centric growth. My customer experience consulting, journey mapping workshops and professional speaking is designed to help foster a culture of customer centricity, build customer experience capability and create experiences that enhance value and distinctively differentiate.
Customer Experience News 112: Measuring CX Success, Customer Journey Analytics & Employee ExperienceAugust 3, 2018
Customer Experience News 111: C-Suite Mistakes, Amazon, Customer Retention & Telco’sAugust 3, 2018
Customer Experience News 110: Alignment, Customer-Centricity, Mobile CX, CXOJuly 20, 2018
Customer-Centric Growth Pathways
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