Customer Experience Consulting,
Training and Keynote Speaking


EXPLORE SERVICES

Empowering Customer-Centric Growth

My passion is connecting customer and culture– empowering people to work together with the customer at the centre of their problem solving and decision making to enhance value and drive growth.


I live and breathe customer centricity. In addition to my day-to-day customer experience consulting and training, I authored the book, Customer Experience is the Brand, regularly share my thought leadership by writing for local and international publications and speak at conferences and seminars…

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Connecting Customer and Culture to Improve Experiences


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