Empowering Customer-Centric Growth™
My passion is connecting customer and culture– empowering people to work together with the customer at the centre of their problem solving and decision making to enhance value and drive growth.
I live and breathe customer centricity. In addition to my day-to-day customer experience consulting and training, I have authored the book, Customer Experience is the Brand, regularly share my thought leadership by writing for local and international publications and speak at conferences and seminars…
Connecting Customer and Culture to Improve Experiences
Keynote Speaker on Customer-Centricity
Customer Experience Consulting Services
Free When You Subscribe
‘I really enjoy reading The Quickbite – full of valuable and thought-provoking insights and advice.’ Linden Brown, Market Culture
100% Privacy. No Spam.