AI Training Workshop for Teams: Designing Customer Experience Workflows with AI
A hands-on AI training workshop to help teams apply where AI adds value and where human interaction matters across real customer workflows.
Virtual and in-person AI workshops for teams.
Relevant for L&D and HR leaders responsible for capability building, as well as CX, marketing, and operations leaders focused on improving performance.
With over 20 years’ experience designing and leading workshops across CX, customer journeys, service delivery and brand, Alex Allwood now helps teams apply AI within real customer workflows.
What This AI Workshop Does
Virtual and In-Person AI Training Workshops For Teams.
- Build shared AI readiness across teams, creating a common understanding of how AI can be applied in day-to-day work.
- Map how current workflows shape the customer experience across service, sales, marketing, and operations.
- Identify where AI can improve speed, consistency, and efficiency across workflow steps.
- Define where human interaction is critical for judgment, trust, and value, and make clear decisions on AI and human roles within key interactions.
- Redesign selected customer workflow interactions with AI and human roles applied.
AI adoption is accelerating— but employee capability is not keeping pace.
These testimonials reflect Alex's L&D workshop delivery across CX, customer journey mapping, service delivery design and team capability building.
"Great feedback from my team members, thanks Alex."
NSW Department of Education
"Articulate, clear & directive - keeps you on track"
Robobank Australia
"Very good. Alex’s process is very effective."
LaTrobe University
"Loved the interaction & the group involvement."
Australian Red Cross
"Very interactive and engaging experience and great participation."
Sportsbet
Research from Gartner shows that over 40% of leaders cite lack of time as the primary barrier to AI adoption and team capability building.
At the same time, McKinsey & Company reports that while most organisations are using AI in at least one function, it remains concentrated at an individual level rather than embedded across workflows.
This creates a disconnect. Across customer service, marketing, sales, and operations, AI is improving individual productivity—but there is no shared structure for how it should be applied across team workflows or integrated with human interaction in the customer experience.
For organisations investing in AI training and upskilling, this is a capability issue that will impact employee and customer experiences.
Without a practical way to embed AI into day-to-day workflows, adoption remains fragmented—limiting consistency, scale, and impact.
Who Is This AI Workshop For
Designed for teams responsible for delivering customer outcomes and improving how work gets done:
Learning Style
This workshop is guided by structured frameworks to help teams work through where AI adds value and where human interaction matters. It is focused on practical application, not theory—grounded in day-to-day work.
Team Outputs
This is an L&D workshop that enables customer operations and CX leaders to accelerate AI upskilling through applied learning.