AI Workshops for Teams
Redesigning CX Workflows
Collaborative and hands-on AI workshops for teams.
Healping frontline, sales, onboarding, and service delivery teams redesign how humans and AI work together across real workflows.
HUMAN+AI Approach™
MAP → ALIGN → DESIGN™
MAP →
Visualise how work happens today
ALIGN →
Define human and AI roles
DESIGN →
Redesign future ways of working together
Meet Alex Allwood, Strategic Workshop Facilitator
Alex is a strategist, author and facilitator with two decades of experience in leading team workshops that help organisations innovate, navigate change, redesign ways of working and build future capability.
Hands-on AI Workshops for Teams
Collaborative sessions for Sales, Marketing, UX Design, Service, Customer Operations and CX.
- Make clear decisions on human and AI roles within key customer interactions. Define where human interaction is critical for judgment, trust, and value.
- Map how current workflows shape the customer experiences across service, sales, marketing, and operations.
- Identify where AI can improve speed, consistency, and efficiency across workflow tasks.
- Build shared AI readiness across teams, creating a common understanding of how AI can be applied in day-to-day work.
- Redesign selected customer workflow interactions with AI and human roles applied. Develop use case workflow concepts ready for prioritisation.
AI adoption is accelerating— but employee capability is not keeping pace.
These testimonials reflect Alex's hands-on workshop delivery across innovation, futurestate journey mapping, service blueprinting, service delivery design and team capability building.
"Great feedback from my team members, thanks Alex."
NSW Department of Education
"Articulate, clear & directive - keeps you on track"
Robobank Australia
"Very good. Alex’s process is very effective."
LaTrobe University
"Loved the interaction & the group involvement."
Australian Red Cross
"Very interactive and engaging experience and great participation."
Sportsbet
Research from Gartner shows that over 40% of leaders cite lack of time as the primary barrier to AI adoption and team capability building.
At the same time, McKinsey & Company reports that while most organisations are using AI in at least one function, it remains concentrated at an individual level rather than embedded across workflows.
This creates a disconnect. Across customer service, marketing, sales, and operations, AI is improving individual productivity—but there is no shared structure for how it should be applied across team workflows or integrated with human interaction in the customer service delivery experience.
For organisations investing in AI training and upskilling, this is a capability issue that will impact employee and customer experiences.
Without a practical way to embed AI into day-to-day workflows, adoption remains fragmented—limiting consistency, scale, and impact.
Who Is This AI Workshop For
Designed for leaders and teams responsible for delivering customer outcomes and improving how work gets done:
- Sales and Customer Success teams
- Customer-facing professional and technical roles
- Operations and Customer Service delivery teams
- Marketing and Customer Experience teams
- Product, Digital and UX teams
Hands-On Learning Style
A collaborative AI workshop guided by structured frameworks and focused on practical AI application—grounded in day-to-day work.
- Hands-on workshop session where teams work on mapping their own workflows in real time
- Collaborate cross-functionally using real customer experience scenarios and team workflows
- Redesign workflow tasks and customer interactions with clear AI and human roles embedded
Team Outputs
This hands-on L&D AI workshop delivers use case workflow concepts and accelerates AI upskilling through applied learning.
AI Workshop Outputs:
- Human + AI use case workflow concepts
- Clear decisions on AI and human roles across key workflow tasks
- Redesigned key tasks and interactions, ready for prioritisation
- A shared language for applying AI across teams
- A practical foundation for ongoing AI capability development
- Enhanced AI confidence, capability and workplace readiness