Alex Allwood Navigation
  • Home
  • Consulting Services
  • Leadership Series
    • Elevating Journey Maps to Journey Intelligence
    • How Journey Intelligence Decodes NPS/CSAT Scores
    • AI-Powered Customer Experience Insights
  • About
    • About Alex Allwood
    • Keynote Speaker
    • Customer Empathy Book
  • Contact Alex
  • Home
  • Consulting Services
  • Leadership Series
    • Elevating Journey Maps to Journey Intelligence
    • How Journey Intelligence Decodes NPS/CSAT Scores
    • AI-Powered Customer Experience Insights
  • About
    • About Alex Allwood
    • Keynote Speaker
    • Customer Empathy Book
  • Contact Alex

Tag Archive

Below you'll find a list of all posts that have been tagged as “Retail”

CMO Australia Opinion Piece: Disruption Down Under – What’s Amazon’s Real Competitive Advantage?

Alex Allwood March 23, 2017 Customer Experience

First Published in CMO Australia: https://goo.gl/GduXP9 Written by Alex Allwood and Published 23rd March 2017. Savvy shoppers wait in anticipation, while Australian retailers are gearing up for the onslaught. Amazon’s arrival …

Read More
AmazonBrandCompetitive AdvantageCustomer-CentricityDisruptionInnovationPurposeRetail

Customer Driven Retail Innovation

Alex Allwood February 23, 2016 Customer Experience

As the Australian market continues to rapidly change with the influx of international brands offering new digital and bricks and mortar experiences, established Australian brands could well find themselves at …

Read More
Customer ExperienceInnovationOmni-channelRetail



  • Home
  • Consulting Services
  • About
  • Keynote Speaker
  • Customer Empathy Book
  • CX+ Blog
  • Contact Alex Allwood
Copyright © 2025 Alex Allwood / Privacy Policy