Customer-Centric #GrowthHack – 3 Reasons to Incentivise Customer Empathy Interviews

Alex Allwood #GrowthHack, Customer Centric, Customer Experience, Customer Journey Mapping, EMPATHY 0 Comments

In my Customer Journey Mapping Workshops I teach the fundamentals of how to undertake in-depth customer interviews and I’m frequently asked for my opinion on incentives. In this customer-centric #growthhack …

Customer Experience News 84: #GrowthHack, Co-Design and CX vs Brand

Alex Allwood AMAZON, CO-DESIGN, Customer Experience, Customer Experience News 0 Comments

#GrowthHack Are You CX Ready? (4min) This week’s Customer-Centric #GrowthHack asks, is your business customer experience ready for Amazon’s arrival? Alex discusses market disruption and the source of future competitive advantage. Using Co-Design …

With Amazon’s Imminent Arrival Are You Customer Experience Ready?

Alex Allwood #GrowthHack, Customer Experience, Customer Journey Mapping, Customer-Centric 0 Comments

There’s a lot of talk about Amazon decimating Australian retail with their seamless customer experiences and customer-led innovations. In this customer-centric #growthhack we explore leveraging customer insight for real competitive …

Customer Experience News 81: Netflix, Zappos, Virtual Reality and Loyalty

administrator Customer Experience, Customer Experience News, Customer-Centric, EMPATHY 0 Comments

Netflix a Customer-Centric Champion (2-3min) In contrast to the usual heavy handed policing of copyright and intellectual property in the video-on-demand space, Netflix demonstrates true customer-centricity in this ‘cease and desist’ …