Attend this masterclass for your free copy of Customer Empathy

REGISTER NOW

‘Really enjoyed your talk on Friday. Thanks for the inspiration and much needed re-focus!’ – David S.

Challenges Facing Marketing and CX Leaders


Changing Customer
Behaviour

  • Customers are adjusting to new ways of living, working and socialising
  • Customers have new sets of needs, new problems and changing CX expectations
  • Customer expectations continue to rapidly change, leading to a widening competitive advantage gap

Driving Demand
and Growth

  • Brands now compete for market share in an even more highly commoditised market
  • Advertising ROI is decreasing. The cost of Share of Voice is increasing
  • In the race to rapidly digitise brand touchpoints competitive advantage is being lost


LIVE MASTERCLASS :: LIMITED PLACES

How to Use Customer Empathy to
Unlock New Opportunities for Growth



You’ll Learn
How To

  • Use the 3 core skills of customer empathy to understand WHY
  • Use empathy to understand your customers’ world; their needs, goals and expectations
  • Understand the new moments that matter in your customers’ experience
  • Unlock new opportunities to pivot your marketing or CX strategy

In-depth
Discussion On

  • How customer experience insight delivers new competitive advantage
  • How to unite and align your teams with a new-world perspective to get everyone responding quickly
  • Why the success or failure of digitising brand touchpoints will be dependent on knowing the moments that matter to customers

BOOK NOW :: LIMITED PLACES



How to
Use Customer Empathy to
Unlock New Opportunities for Growth

Reserve Your Seat

INCLUDES
>Access to the 90 min MASTERCLASS
> Attend this event for your free copy of Customer Empathy


REGISTER NOW