Attend this masterclass for your free copy of Customer Empathy

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‘Really enjoyed the MASTERCLASS: Using Customer Empathy to Unlock Customer-Centric Growth with Alex Allwood.
In these changing times, it’s more important than ever to listen to customers with empathy and respond accordingly.
Thank you Alex, I highly recommend this session.’ – Carla A.

Your Customers’ World Has Changed Has Your
CX and Marketing Strategy?


Changing Customer
Behaviour

  • Customers are adjusting to new ways of living, working and socialising
  • Customers have changing behaviours and evolving journeys
  • Customer expectations continue to rapidly change, leading to a widening competitive advantage gap

Driving Demand
and Growth

  • Brands now compete for market share in an even more highly commoditised market
  • Advertising ROI is decreasing. The cost of Share of Voice is increasing
  • In the race to rapidly digitise brand touchpoints competitive advantage is being lost


LIVE MASTERCLASS :: LIMITED PLACES

How to Use Customer Empathy
to Unlock Customer-Centric Growth



You’ll Learn
How To

  • Use the 3 core skills of customer empathy to understand WHY
  • Use empathy to understand your customers’ world; their needs, goals and expectations
  • Understand the new moments that matter in your customers’ experience
  • Unlock new opportunities to pivot your Marketing or CX strategy

In-depth
Discussion On

  • How customer experience insight delivers new competitive advantage
  • How to unite and align your teams with a new-world perspective to get everyone responding quickly
  • Why the success or failure of digitising brand touchpoints will be dependent on knowing the moments that matter to customers

‘Really enjoyed your talk on Friday. Thanks for the inspiration and much needed re-focus!’ – David S.

BOOK NOW :: LIMITED PLACES


MASTERCLASS
presented by Alex Allwood
How to Use Customer Empathy to Unlock Customer-Centric Growth

Reserve Your Seat

INCLUDES
>Access to the 90 min MASTERCLASS
> Attend this event for your free copy of Customer Empathy


REGISTER NOW