Attend this masterclass for your free copy of Customer EmpathyREGISTER NOW
‘Really enjoyed the MASTERCLASS: Using Customer Empathy to Unlock Customer-Centric Growth with Alex Allwood.
In these changing times, it’s more important than ever to listen to customers with empathy and respond accordingly.
Thank you Alex, I highly recommend this session.’ – Carla A.
Your Customers’ World Has Changed Has Your
CX and Marketing Strategy?
Customers are adjusting to new ways of living, working and socialising
Customers have changing behaviours and evolving journeys
Customer expectations continue to rapidly change, leading to a widening competitive advantage gap
Brands now compete for market share in an even more highly commoditised market
Advertising ROI is decreasing. The cost of Share of Voice is increasing
In the race to rapidly digitise brand touchpoints competitive advantage is being lost
LIVE MASTERCLASS :: LIMITED PLACES
How to Use Customer Empathy
to Unlock Customer-Centric Growth
Use the 3 core skills of customer empathy to understand WHY
Use empathy to understand your customers’ world; their needs, goals and expectations
Understand the new moments that matter in your customers’ experience
Unlock new opportunities to pivot your Marketing or CX strategy
How customer experience insight delivers new competitive advantage
How to unite and align your teams with a new-world perspective to get everyone responding quickly
Why the success or failure of digitising brand touchpoints will be dependent on knowing the moments that matter to customers
‘Really enjoyed your talk on Friday. Thanks for the inspiration and much needed re-focus!’ – David S.
BOOK NOW :: LIMITED PLACES
presented by Alex Allwood
How to Use Customer Empathy to Unlock Customer-Centric Growth
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>Access to the 90 min MASTERCLASS
> Attend this event for your free copy of Customer Empathy