Attend this masterclass for your free copy of Customer EmpathyREGISTER NOW
'Really enjoyed the MASTERCLASS: Using Customer Empathy to Unlock Customer-Centric Growth with Alex Allwood. In these changing times, it’s more important than ever to listen to customers with empathy and respond accordingly. Thank you Alex, I highly recommend this session.' - Carla A.
Challenges Facing CX & Marketing Leaders
Changing Customer Behaviour
Customers are adjusting to new ways of living, working and socialising
Customers have changing behaviours and evolving journeys
Customer expectations continue to rapidly change, leading to a widening competitive advantage gap
Stifling Customer Centricity
Lack of customer perspective in thinking, problem solving and decision making
Failure to align cross-functional teams to work together
An absence of CX strategy to navigate operational change and lack of CX vision to inspire and galvanise
Low shared understanding of customers’ needs, goals and expectations
LIVE MASTERCLASS :: LIMITED PLACES
How to Use Customer Empathy to Unlock Customer-Centric Growth
You'll Learn How To
Use the 3 core skills of customer empathy to understand WHY
Use empathy to understand your customers' world; their needs, goals and expectations
Use customer journey management to prioritise and operationalise moments that matter
Unlock new opportunities to pivot your Marketing or CX strategy
In-depth Discussion On
What is perpetuating the customer empathy gap?
Are you leading with empathy and who are the leaders that are showing the way?
How to unite and align your teams with a customer perspective to get everyone working together quickly
What does empathy at work look like? I'll use case studies and stories from the field
'Really enjoyed your talk on Friday. Thanks for the inspiration and much needed re-focus!' - David S.
BOOK NOW :: LIMITED PLACES
MASTERCLASS presented by Alex Allwood How to Use Customer Empathy to Unlock Customer-Centric Growth
Reserve Your Seat
INCLUDES >Access to the 90 min MASTERCLASS > Attend this event for your free copy of Customer Empathy