Redefining CX Excellence In a year dominated by talk of AI-driven digitisation, Specsavers’ rise to the top of KPMG’s Customer Experience Excellence (CEE) rankings tells a refreshingly different story. Their …
2018 Predictions – The Year Ahead
In this week’s 2018 Predications briefing, Forrester focused on 3 themes: Customer Experience, the Digital Crisis and the Rise of Intelligent Agents. Forrester has branded 2018 ‘a year of reckoning’. …