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Category Archive

Below you'll find a list of all posts that have been categorized as “News”

2018 Predictions – The Year Ahead

Alex Allwood November 30, 2017 Customer Experience, Digital CX, News Leave a Comment

In this week’s 2018 Predications briefing, Forrester focused on 3 themes: Customer Experience, the Digital Crisis and the Rise of Intelligent Agents. Forrester has branded 2018 ‘a year of reckoning’. …

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