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Customer Experience News 106: Experience Retail, Gartner, CX Focus & Personalisation

Alex Allwood Customer Experience, Customer Experience News, CX, Experience Retail, PERSONALISATION

 The Rise of Experience Retail (2min)
Retailers already under pressure from online competitors are now facing a new wave of competition from ‘experience retail’ brands, focused on creating exceptional bricks and mortar shopping experiences for their customers.

Gartner Reports on CX Priorities (2min)
This new report from Gartner identifies where and how CX leaders from over 200 companies around the world are choosing to invest their customer experience improvement budgets.

CX the Focus for Financial Services (3min)
The latest Econsultancy and Adobe 2018 Digital Trends in Financial Servicesreport has identified optimising customer experience and personalisation as the key areas where traditional financial institutions can best respond to the competitive forces at play in the sector.

Pinterest Promotes Personalisation (3min)
Amy Vener, Pinterest’s Vertical Strategy Lead, Retail on how the company uses personalisation to ‘surface’ highly relevant ideas for users and how these learnings can be applied by retailers to shape customer experience.