Great news! The next edition of The Quickbite, the weekly newsletter for the customer-obsessed, will be in your inbox soon.
CLICK HERE to download your welcome gift; the first chapter of my newest book, Customer Empathy: A radical intervention in customer experience management and design.
Empathy Scorecard
The Empathy Scorecard evaluates empathy in your CX leadership and delivers a key performance measure against the 5 customer experience competencies – find out more CLICK HERE
Like the book?
You can purchase a signed copy HERE
