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  • Consulting Services
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    • Elevating Journey Maps to Journey Intelligence
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    • About Alex Allwood
    • Keynote Speaker
    • Customer Empathy Book
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Below you'll find a list of all posts that have been tagged as “Facebook Messenger”

The Quickbite

Customer Experience News 124: PayPal, Facebook Messenger, CSat & Great CX

Alex Allwood October 29, 2018 ALEX ALLWOOD, Customer Experience, Customer Experience News, CX

How PayPal Champions its Customers (3-9min) In this McKinsey interview, PayPal CEO Dan Schulman, explains how putting the needs of customers ahead of certain business priorities has paid dividends, not only for PayPal’s …

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ChatbotsCSatCustomer ExperienceCXFacebook MessengerPayPal



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