CX Experts Review ‘Customer Empathy’ (3min) This was quite an undertaking in time and effort from the group of CX experts who purchased, read and reviewed Alex’s book, Customer Empathy …
Customer Experience News 129: Emotional Connection, Which Journey to Map & CCO to CEO
5 Ways to Forge an Emotional Connection With Customers (3min) This article from Forbes details five ways businesses can forge an emotional connection with customers to gain insights that inform better experience design, improved communication …