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Below you'll find a list of all posts that have been tagged as “United Airlines”

CMO Australia Opinion Piece: Customer Experience Crisis – Proactively Mitigating the Risk of Broken Promises

Alex Allwood May 5, 2017 Customer Experience

First Published in CMO Australia: https://goo.gl/oWKM7m Written by Alex Allwood and Published 12th May 2017. Last Friday, three weeks after United Airline’s spectacular customer experience disaster, customers received a letter from CEO, …

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BrandCustomer ServiceCustomer-CentricCustomersEmployeesPromiseUnited AirlinesValue



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