Bain on Delivering Customer Value (4-5min)
This report from Bain, using data from a recent survey of more than 45,000 US consumers, explains the concept of ‘Elements of Value’ and shows how companies that deliver strong performance against these elements will improve revenue and market share growth.
Top 10 CX Podcasts (3min)
If you’re interested in accessing customer experience thought leadership and opinion via podcast but don’t have time to sort the wheat from the chaff Hubspot has done that job by compiling their list of the top ten CX podcasts you should subscribe to.
Improving CX with Human-Centric Design Thinking (3min)
In this LinkedIn post, the author shares her learnings from a recent experience innovation workshop, using examples of how design thinking might be applied in real world customer experience problem solving scenarios.