Google’s Murky Customer Workarounds (3min) If it’s free then you are the product, writes the author of this NY Times article. Google has long profited from scraping user data, but …
Alan Kohler for Qantas Radio Talks Customer Experience with Alex Allwood
Our CEO and author of Customer Experience is the Brand, Alex Allwood, caught up with Alan Kohler for Qantas Radio to discuss Customer Experience. In the interview, Allwood talks about …