ALEX ALLWOOD Navigation
  • Home
  • Management Consulting
  • CX Courses Online
  • Customer Empathy
  • CONTACT
  • Home
  • Management Consulting
  • CX Courses Online
  • Customer Empathy
  • CONTACT

Tag Archive

Below you'll find a list of all posts that have been tagged as “Digital Transformation”

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 224: Google’s Murky Customer Workarounds, Digitising an 80-Year-Old Brand & Stealing Customer-Centric Secrets

Alex Allwood June 23, 2021 ALEX ALLWOOD, Customer Experience, Customer Experience News, Customer Journey Mapping, CX Management, EMPATHY, QUICKBITE

Google’s Murky Customer Workarounds (3min) If it’s free then you are the product, writes the author of this NY Times article. Google has long profited from scraping user data, but …

Read More
AmazonCustomerCustomer-Centric Culturedigital marketingDigital TransformationDigitisationGoogleHBRIKEAorganisational cultureTransformation
THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 207: Forrester’s CX Predictions for 2021, CX Tech Saves the Day and Why Empathy is Good for Business

Alex Allwood November 26, 2020 ALEX ALLWOOD, Customer Experience, Customer Experience News, CX Strategy, EMPATHY, QUICKBITE

Forrester’s CX Predictions for 2021 (1min) A quick look at some of the key customer experience take outs from Forrester’s ‘Predictions 2021’ research. Notably, the flow-on effects of the pandemic …

Read More
CMOCustomer EmpathyCX Predictions 2021Digital ExperienceDigital TransformationEMPATHYForresterWorld Economic Forum



  • Home
  • About
  • Contact
  • Management Consulting
  • Customer Empathy
  • Customer Empathy Scorecard
  • Customer Experience Training
  • Keynote Speaker
  • CX Blog
Copyright © 2021 Alex Allwood / Privacy Policy