THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 206: Collaboration: CX Leaders Adopt the ‘No Silo Rule’, Empathetic Leadership Empowering Employees and 7 Deadly Sins of CX Transformation

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX Leadership, CX Strategy, EMPATHY, Employee Experience

Collaboration: CX Leaders Adopt the ‘No Silo Rule’ (1min) Both Steve Jobs and Elon Musk, have followed the ‘no silo rule’. As Musk wrote to Tesla employees, “We obviously can’t …

The Quickbite

Customer Experience News 138: Journey Mapping, Transformation, Retention and McKinsey

Alex Allwood ALEX ALLWOOD, Customer Experience News, Customer Journey Mapping, CX Insight

CX Insight – Rediscover the Power of Customer Journey Mapping (1min) Alex Allwood shares her CX insight on how customer journey mapping can be utilised as a management framework to reduce the complexities of …

The Quickbite

Customer Experience News 132: 2019 CX Transformation, Measurement & Marketing

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX, Marketing

CX Transformation Trumps Quick Wins (2min) Alex Allwood argues that a focus on short term quick wins is the enemy of customer experience transformation and lists her ‘less of this, more of that’ practices for getting …

The Quickbite

Customer Experience News 102: #GrowthHack, Agile Innovation, Forrester and Vodafone

Alex Allwood CULTURE, Customer Experience, Customer Experience News, CX

#GrowthHack: Being Customer Remarkable (2min) This week, Alex Allwood writes about her experience mentoring startup business AbleFinder and discusses their approach to problem solving the social challenge of community isolation for families with disabled …

The Quickbite

Customer Experience News 99: #GrowthHack, Co-Creating Value, CX Trends & AMP

Alex Allwood #GrowthHack, Customer Experience, Customer Experience News, Transformation Leave a Comment

#GrowthHack Communication Key to CX Transformation  (2min) This week Alex Allwood writes on the importance of formalising an internal customer communication program, to maintain momentum in the delivery of your customer …