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Tag Archive

Below you'll find a list of all posts that have been tagged as “Digitisation”

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 224: Google’s Murky Customer Workarounds, Digitising an 80-Year-Old Brand & Stealing Customer-Centric Secrets

Alex Allwood June 23, 2021 ALEX ALLWOOD, Customer Experience, Customer Experience News, Customer Journey Mapping, CX Management, EMPATHY, QUICKBITE

Google’s Murky Customer Workarounds (3min) If it’s free then you are the product, writes the author of this NY Times article. Google has long profited from scraping user data, but …

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AmazonCustomerCustomer-Centric Culturedigital marketingDigital TransformationDigitisationGoogleHBRIKEAorganisational cultureTransformation



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