CX Insight – The Power of 360 Customer Listening (1 min)In this week’s CX Insight, Alex Allwood discusses the concept of 360 Listening and the value of one-on-one, in-depth customer conversations in …
Customer Experience News 92: Journey Mapping, Employee Engagement, Starbucks & CX Tech
This week we journeyed south for our Customer Journey Mapping Workshop in Melbourne. Thanks to everyone who attended; there was a great energy in the room with lots of interaction, questions and contributions …