A big thank you to Wesley Mission for the opportunity to share my signature customer experience keynote for their Growing Our Impact team event in Sydney. I joined around 30 …
Customer Experience Keynote Speaker for Banking Conference
A big thank you to People First Bank for inviting me to speak at their All Kinds of Good conference in Adelaide. As a keynote speaker in Customer Experience and …
Inspirational Books and Applying Learnings in Customer Empathy
In writing my latest book, Customer Empathy: A radical intervention in customer experience management and design, there were four books in particular that helped me shape the narrative and inspired …