The Quickbite

Customer Experience News 131: Organisations of the Future, NPS & Business Leaders Survey

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, Employee Experience, NPS

The ‘Organisation of the Future’ is Already Here (4min) A common theme at the recent 2018 Global Peter Drucker Forum was the rise of large scale, ‘post-bureaucratic’ organisations and how they have successfully adapted to …