THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 184: Adapting to New World Customer Behaviour, Being Customer-Led in a Crisis & Improving CX Communication Skills

Alex Allwood ALEX ALLWOOD, Customer, Customer Experience, CX, CX Strategy

Adapting to New World Customer Behaviour (2min)
Adrian Swinscoe shares some highlights from the latest research on how the coronavirus pandemic is reshaping customer behaviour and warns that CX practitioners should anticipate these new behaviours hardening into habits.

What it Takes to be Customer-Led in a Crisis (3min)
In this CMO interview Greencross CEO George Wahby shares the many customer-led innovations the Petbarn and Greencross Vet businesses have introduced in response to COVID-19 and explains how the company’s focus on customer experience will see it emerge from the crisis stronger and faster.

How to Improve Your CX Communication Skills (3min)
In this article from MyCustomer, editor Neil Davey interviews the experts on what it means to be a good communicator and asks them to share their thoughts on the best practices CX professionals can follow to improve their communication skills.