THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 226: Atlassian Pivots on Performance Reviews, Communicating Price Hikes to Customers and Unravelling the Complexity of Customer Innovation

Alex Allwood ALEX ALLWOOD, Customer, Customer Empathy, Customer Experience, Customer Experience News, Customer Journey Mapping, CX, CX Management, EMPATHY, QUICKBITE

Atlassian Pivots on Performance Reviews (2min) We’re loving this! Atlassian is implementing a new system designed to better evaluate employee performance. The new strategy focuses on how well employees are …

CX Courses Online Advanced Customer Journey Mapping

NEW CX Courses Online with Alex Allwood

Alex Allwood ALEX ALLWOOD, Customer, Customer Centric, Customer Experience, CUSTOMER JOURNEY, Customer Journey Mapping, CX, journey mapping

Alex Allwood’s CX Courses Online announced the global launch of a new Advanced Customer Journey Mapping Online Course. Allwood said, “It’s a new way to learn called Immersive CX Learning”. …

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 184: Adapting to New World Customer Behaviour, Being Customer-Led in a Crisis & Improving CX Communication Skills

Alex Allwood ALEX ALLWOOD, Customer, Customer Experience, CX, CX Strategy

Adapting to New World Customer Behaviour¬†(2min) Adrian Swinscoe shares some highlights from the latest research on how the coronavirus pandemic is reshaping customer behaviour and warns that CX practitioners should …