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Tag Archive

Below you'll find a list of all posts that have been tagged as “Bill Staikos”

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 215: Language of Leaders, 10 CX Metrics Reviewed and Using Customer Storytelling

Alex Allwood March 10, 2021 ALEX ALLWOOD, Customer Experience, Customer Experience News, Customer Journey Mapping, CX Management, EMPATHY, QUICKBITE

Language of Leaders (2-3min) The saying ‘change your language and you change your thoughts’ demonstrates the message in this HBR article. We couldn’t agree more! As leaders, if your daily …

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Bill StaikosCSatCustomer EmpathyCustomer ExperienceCustomer StorytellingCustomer-CentricCX LeadershipCX MEASUREMENTCX MetricsEffort ScoreNPS
THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 204: Podcast: CX Strategy & Customer Empathy, Customer Advocacy: Who Do You Trust? & CX Management: Protecting CX Budgets

Alex Allwood October 27, 2020 ALEX ALLWOOD, Customer Experience, Customer Experience News, CX Strategy, EMPATHY, QUICKBITE

Podcast: CX Strategy & Customer Empathy (57min) This week I talked with Head of Customer Experience at Freddie Mac, Bill Staikos, on his new-ish Podcast, Be Customer Led. We discussed CX strategy, …

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AIBe Customer LedBill StaikosCustomer AdvocacyCustomer EmpathyCustomer ExperienceCX LeadershipCX ManagementCX Strategy



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