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Below you'll find a list of all posts that have been tagged as “customer-centric transformation”

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 209: Closing the In-Moment Feedback Gap, Bold Experience Management Moves for 2021 & Customer-Centric Transformation

Alex Allwood December 16, 2020 ALEX ALLWOOD, Customer Experience, Customer Experience News, Customer Journey Mapping, CUSTOMER PERSONA, CX, CX Management, EMPATHY, QUICKBITE

5 Ways to Close the In-Moment Feedback Gap (3min) Last week Alex posted this question on her LinkedIn profile, ‘When a customer makes a discrete complaint in an informal way, …

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Alex AllwoodBruce TemkinCustomer ExperienceCustomer feedbackCustomer-Centric Culturecustomer-centric transformationexperience managementin-moment feedback
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