5 Ways to Close the In-Moment Feedback Gap (3min) Last week Alex posted this question on her LinkedIn profile, ‘When a customer makes a discrete complaint in an informal way, …
Why it’s Critical to Understand Your Customers’ New World
Why it’s Critical to Understand Your Customers’ New World A number of my most sacred and long-held daily routines and activities have, over the past few months, changed and been …
Customer-Centric #GrowthHack: Being Customer Remarkable
Along with my day-to-day CX consulting I’m also a business mentor for Remarkable, an early stage accelerator that supports startups to create tech solutions for people with disabilities. In my …