CEO's Who Are Demonstrating Customer Empathy in Action

CEO’s Who Are Demonstrating Customer Empathy in Action

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Journey Mapping, CX, CX Management, CX Mangement, CX Training, EMPATHY

Here is the leading indicator that your organisational culture is customer-centric, or moving rapidly towards customer centricity; your CEO is leaning into customer empathy. More than ‘talking the good CX …