For the past month, I have written every day. The commitment is to continue for 40 days. I’m writing my 3rd business book on customer retention and churn. It began …
Customer Retention Strategy, Loyalty and Belonging & the Future of CX
In a world increasingly designed for AI efficiency, customer belonging may become one of the most powerful drivers of retention and loyalty. Is this the future of customer experience? For …
New Business Book Coming on Customer Retention and Churn in the AI Era
Today, I’m deep into writing my next book, focused on customer retention and churn in the AI era. I’m writing my third business book on customer retention and churn. Ten …