Today, I’m deep into writing my next book, focused on customer retention and churn in the AI era. I’m writing my third business book on customer retention and churn. Ten …
Customer Experience News 130: Humanising CX Feedback, Contagious Kindness & Top 10 Business Books
Customer-Centric Hack: Humanising CX Feedback (2min) In this week’s post Alex Allwood looks at the Good, the Bad and the Ugly of online customer experience feedback surveys and argues for a more …