ALEX ALLWOOD Navigation
  • Home
  • Management Consulting
  • CX Courses Online
  • Customer Empathy
  • CONTACT
  • Home
  • Management Consulting
  • CX Courses Online
  • Customer Empathy
  • CONTACT

Tag Archive

Below you'll find a list of all posts that have been tagged as “Customer Insights”

Customer Insight

You’re Only as Good as the Quality of the Insight

Alex Allwood February 26, 2020 ALEX ALLWOOD, Customer Empathy, Customer Experience, CX Management, CX Strategy, EMPATHY

There’s been lots of discussion on Forrester’s prediction ‘that 25% of customer experience (CX) professionals will lose their jobs in 2020’. One CX commentator has blamed an inability to align …

Read More
Customer EmpathyCustomer InsightsCX ManagementEMPATHYForresterJourney Mapping



  • Home
  • About
  • Contact
  • Management Consulting
  • Customer Empathy
  • Customer Empathy Scorecard
  • Customer Experience Training
  • Keynote Speaker
  • CX Blog
Copyright © 2021 Alex Allwood / Privacy Policy