Customer Experience News 157: Customer Hell!, Sephora Rewards, Storytelling in CX Conversation, Latest Employee & CSAT Research

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, Customer-Centric, CX Strategy

My Husband’s Customer Hell! (3min)We’ve all been there, trying to make sense of a retail energy plan when the only thing you know for sure is that you’re likely to be worse off, …