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  • Home
  • Consulting Services
  • Leadership Series
    • Elevating Journey Maps to Journey Intelligence
    • How Journey Intelligence Decodes NPS/CSAT Scores
    • AI-Powered Customer Experience Insights
  • About
    • About Alex Allwood
    • Keynote Speaker
    • Customer Empathy Book
  • Contact Alex

Tag Archive

Below you'll find a list of all posts that have been tagged as “CX Tools”

The Quickbite

Customer Experience News 116: Bain CX Trends, Zappos Culture & Medibank

Alex Allwood September 12, 2018 Customer Experience, Customer Experience News, customer-centric culture, CX

Bain Reports on CX Tools and Trends (5min) The results are in from Bain & Company’s first comprehensive, global analysis of customer experience tools and trends. Executives at over 700 companies were …

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BainCustomer ExperienceCX ToolsCX TrendsmedibankZappos



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