The Quickbite

Customer Experience News 150: Experience Economy Update, Decoding Customer Emotion, Forrester CX Index & CX Best Practice

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX, QUICKBITE

Joe Pine’s Experience Economy Update (2-3min)Joe Pine and James Gilmore famously coined the phrase ‘the experience economy’ over 20 years ago. In this interview, Joe Pine shares his thoughts on the current …

The Quickbite

Customer Experience News 99: #GrowthHack, Co-Creating Value, CX Trends & AMP

Alex Allwood #GrowthHack, Customer Experience, Customer Experience News, Transformation Leave a Comment

#GrowthHack Communication Key to CX Transformation  (2min) This week Alex Allwood writes on the importance of formalising an internal customer communication program, to maintain momentum in the delivery of your customer …