Customer Experience News 148: CX Recession Proofing, The CXO, Temkin Interview & Vaynerchuk on Empathy

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, customer-centric culture, CX, QUICKBITE

How CX Can Recession-Proof Your Business (1-2min)With the ‘R’ word on everyone’s lips lately, this timely article from CMSWire argues that a renewed focus on customer experience will not only help …

Customer Experience News 103: CX Vision & Principles, Nike, Culture & Bright Ideas

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture, CX Vision & Principles

Developing a Customer Experience Vision & Principles (3min) Alex Allwood writes on the importance of developing a CX vision and principles as part of your customer experience strategy to inspire, unite and educate people across your …

Customer Experience News 97: Customer-Centric Culture, CX Budgets and Leadership

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture 0 Comments

4 Strategies to Inspire a Customer-Centric Culture (3min) Even the most well-resourced customer experience program cannot succeed without employee buy-in across the business. This article from CustomerThink outlines four simple, yet …

Customer Experience News 94: Measuring CX Success, Customer-Centric Culture, Microsoft & Telstra

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture, MEASURING CX 0 Comments

How to Measure CX Success (3min) The success of a customer experience program ultimately depends on the capacity of an organisation’s people to align behind and deliver it. This LinkedIn article …