Customer Experience News 154: Customer Revolution is Coming, Why CX Fails, Marcoms Move to Problem Solving & Top 20 CX Metrics

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, customer-centric culture, CX Strategy

Are You Ready for the Revolution? (3min)Starcom’s Future of Connected Living research report marks 2019 as the start of the ‘Third Connected Era’ in digital living. The report warns of profound changes …

Customer Experience News 148: CX Recession Proofing, The CXO, Temkin Interview & Vaynerchuk on Empathy

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, customer-centric culture, CX, QUICKBITE

How CX Can Recession-Proof Your Business (1-2min)With the ‘R’ word on everyone’s lips lately, this timely article from CMSWire argues that a renewed focus on customer experience will not only help …

Customer Experience News 103: CX Vision & Principles, Nike, Culture & Bright Ideas

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture, CX Vision & Principles

Developing a Customer Experience Vision & Principles (3min) Alex Allwood writes on the importance of developing a CX vision and principles as part of your customer experience strategy to inspire, unite and educate people across your …

Customer Experience News 97: Customer-Centric Culture, CX Budgets and Leadership

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture 0 Comments

4 Strategies to Inspire a Customer-Centric Culture (3min) Even the most well-resourced customer experience program cannot succeed without employee buy-in across the business. This article from CustomerThink outlines four simple, yet …

Customer Experience News 94: Measuring CX Success, Customer-Centric Culture, Microsoft & Telstra

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture, MEASURING CX 0 Comments

How to Measure CX Success (3min) The success of a customer experience program ultimately depends on the capacity of an organisation’s people to align behind and deliver it. This LinkedIn article …