The Quickbite

Customer Experience News 81: Netflix, Zappos, Virtual Reality and Loyalty

Alex Allwood Customer Experience, Customer Experience News, Customer-Centric, EMPATHY

Netflix a Customer-Centric Champion (2-3min) In contrast to the usual heavy handed policing of copyright and intellectual property in the video-on-demand space, Netflix demonstrates true customer-centricity in this ‘cease and desist’ …