THE QUICKBITE

Customer Experience News 179: Managing Customer Panic, Nudge Theory in CX and Systems Design

Alex Allwood ALEX ALLWOOD, Customer Empathy, Customer Experience, Customer Experience News, CX, EMPATHY, QUICKBITE

  How to Manage Customer Panic (2min)In the current crisis, images of empty supermarket shelves, angry shoppers and early morning queues have dominated mainstream news and social media. This timely article …