Journey Mapping

Customer Experience News 164: Inspirational Journey Mapping, Amazon Empathy Training, Self-Service CX & Company Culture

Alex Allwood ALEX ALLWOOD, Customer Experience, CX, CX Strategy, EMPATHY, journey mapping

How Your Journey Map Can Inspire Change¬†(3min)If your beautifully crafted customer journey map has so far failed to deliver the desired results, or if you’re about to embark on your …