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Tag Archive

Below you'll find a list of all posts that have been tagged as “SPACE”

The Quickbite

Customer Experience News 145: NPS Debate, CX Leadership, Meet the X-Suite and Jeff Bezos

Alex Allwood June 5, 2019 ALEX ALLWOOD, Customer Experience, Customer Experience News, CX, CX Strategy

NPS Debate Missing the Mark (2 min)A recent Wall Street Journal article described NPS as a “dubious management fad”. In response, Richard Owen argues that regardless of the customer metric, the real focus …

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CX LeadershipCX ManagementCX MEASUREMENTJeff BezosNPSSPACEX-Suite



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