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Tag Archive

Below you'll find a list of all posts that have been tagged as “Empathy Books”

THE QUICKBITE Customer Experience News CX Strategy

Customer Experience News 240: Holiday Reading: Books That Inspire, Better CX Governance and US President’s CX Agenda

Alex Allwood December 1, 2021 ALEX ALLWOOD, Customer Empathy, Customer Experience, Customer Experience News, Customer Journey Mapping, CX, CX Management, CX Strategy, EMPATHY, QUICKBITE

Books That Inspire Me: Holiday Reading  (2min) There are 4 books in particular that helped Alex shape the narrative and inspired her thinking for her latest book, Customer Empathy: A …

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Alex AllwoodCustomer EmpathyCustomer ExperienceCUSTOMER EXPERIENCE NEWSCX GovernanceCX StrategyEMPATHYEmpathy BooksGartner



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