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Customer Experience News 236: Facebook Slammed, Customer-Led Innovation Driving Profit and Save the Date!

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX, CX Management, CX Strategy, EMPATHY, QUICKBITE

Profits Before People: Facebook Slammed (2min) This breaking news confirms what we have all suspected, Facebook puts ‘astronomical profits’ over people. Whistleblower Frances Haugen, recently shared thousands of pages of …