The Quickbite

Customer Experience News 77: The Customer-Centric CMO, Go-Jek & Future Retail

Alex Allwood Customer Experience, Customer Experience News, Customer Journey Mapping, Customer-Centric

Shaping the Customer-Centric CMO (3-4min) Customer-centric companies such as Amazon, Sephora and Starbucks are outperforming their competitors and setting the standard when it comes to understanding and satisfying customer needs and …