Journey Mapping

Customer Experience News 151: Co-Creation, Digital Service Experience, Amazon Innovation, CX Nightmare

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX, CX Strategy

5 Ways to Co-Create With Customers (1-2min)Instead of seeing customers as simply the end users of a product or service, this article argues that organisations need to invite their customers to help co-create …

Journey Mapping

Customer Experience News 99: #GrowthHack, Co-Creating Value, CX Trends & AMP

Alex Allwood #GrowthHack, Customer Experience, Customer Experience News, Transformation 0 Comments

#GrowthHack Communication Key to CX Transformation¬†¬†(2min) This week Alex Allwood writes on the importance of formalising an internal customer communication program, to maintain momentum in the delivery of your customer …