The Quickbite

Customer Experience News 99: #GrowthHack, Co-Creating Value, CX Trends & AMP

Alex Allwood #GrowthHack, Customer Experience, Customer Experience News, Transformation Leave a Comment

#GrowthHack Communication Key to CX Transformation  (2min) This week Alex Allwood writes on the importance of formalising an internal customer communication program, to maintain momentum in the delivery of your customer …

Customer-Centric #GrowthHack – 3 Reasons to Incentivise Customer Empathy Interviews

Alex Allwood #GrowthHack, Customer Centric, Customer Experience, Customer Journey Mapping, EMPATHY Leave a Comment

In my Customer Journey Mapping Workshops I teach the fundamentals of how to undertake in-depth customer interviews and I’m frequently asked for my opinion on incentives. In this customer-centric #growthhack …

With Amazon’s Imminent Arrival Are You Customer Experience Ready?

Alex Allwood #GrowthHack, Customer Experience, Customer Journey Mapping, Customer-Centric Leave a Comment

There’s a lot of talk about Amazon decimating Australian retail with their seamless customer experiences and customer-led innovations. In this customer-centric #growthhack we explore leveraging customer insight for real competitive …