How LinkedIn Links Customer & Culture (2-3min) According to LinkedIn’s VP of Customer Operations, the company’s phenomenal success is driven by a culture where employees at every level of the business …
The Guardian – Customer Experience: The New Competitive Battleground
First Published in The Guardian: https://goo.gl/7gxsSF Written by Kylie McGregor and published 23rd December 2016. In an increasingly competitive marketplace, customer experience has become the great differentiator. Here’s why. Customer …
CMO Australia Opinion Piece: Is your Voice of Customer program disruptive enough?
Experts discuss how a successful VoC program can significantly improve customer experience and drive business value. First published in CMO: http://goo.gl/yqB8p2 Extract: “Customer experience is a whole-of-business approach, and cultural engagement …
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