Customer Experience News 94: Measuring CX Success, Customer-Centric Culture, Microsoft & Telstra

Alex Allwood Customer Experience, Customer Experience News, customer-centric culture, MEASURING CX 0 Comments

How to Measure CX Success (3min) The success of a customer experience program ultimately depends on the capacity of an organisation’s people to align behind and deliver it. This LinkedIn article …

Customer Experience News 90: Bendigo Bank, Customer Journey, Sharing the Pain & Telstra

Alex Allwood BENDIGO BANK, Customer Experience, Customer Experience News, CUSTOMER JOURNEY 0 Comments

Click here to book your Melbourne Journey Mapping Masterclass Bendigo Banks on Customer (3min) As the Banking Royal Commission kicked off this week a timely reminder from Bendigo Bank, that a long term commitment …